Refund and Cancellation Policy
Last updated: July 21, 2026

1. Where you pay. Paid submission options are purchased through Kavyar or Artells Media. Purchases of print or digital copies are made through MagCloud or DPBee.
2. Platform rules control. Refunds and cancellations, including eligibility, deadlines, evidence and payment-method processing, are governed by the rules and refund process of the platform where the order was placed. Artells Magazine does not apply a separate refund promise or timetable.
3. Cover and VIP options. Artells provides editorial review and, only after approval and acceptance, the deliverables listed in the selected option. Refund requests and decisions for declined submissions are handled by the purchase platform under its rules.
4. Other paid options. The same platform rule applies to Priority Review, Tear Sheets, Webitorial, Instagram Story or Post, Guest Interview and any other paid option.
5. How to request. Submit the refund or cancellation request through the platform where you placed the order. You may email support@artellsmagazine.com for help identifying your order, but email does not replace the platform request and Artells cannot override the platform decision or timeframe.
6. Published or completed work. Requests concerning published or completed work are handled through the purchase platform. Digital-removal requests may be sent separately to support@artellsmagazine.com; a removal request is separate from a refund request.
7. Statutory rights. This policy does not limit your statutory rights under the consumer protection law of the Republic of Serbia or mandatory consumer law of your country of residence.